Frequently Asked Questions (FAQ) – Chronoshop.ch

1. What Is Chronoshop.ch?

Chronoshop.ch is an online platform specializing in watches, watch parts and accessories.

2. How Do I Place an Order?

To place an order, simply navigate to the product you wish to purchase, select any customization options if available, and click the “Add to Cart” button. Follow the checkout process to complete your order.

3. Can I Modify or Cancel My Order After It’s Placed?

Once an order is confirmed, it is processed promptly to ensure quick shipping. Unfortunately, modifications or cancellations may not be possible after the shipping is confirmed. Please review your order carefully before confirming.

4. What Payment Methods Are Accepted?

We accept Twint or direct bank transfer for domestic orders, credit cards, PayPal, GPay or Apple Pay for international customers. All transactions are processed securely to protect your financial information.

5. How Can I Track My Order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track the status and location of your package through the designated courier service.

6. What Is Your Return Policy?

Our return policy allows for mandatory returns within 7 days from the date of delivery. Please visit our Returns page for detailed instructions on how to initiate a return.

7. Do You Offer International Shipping?

Yes, we offer international shipping to a selected list of destinations. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping page for more information.

8. How Can I Contact Customer Support?

Our customer support team is available via contact form, email, or phone. Visit our Contact Us page for more details on reaching out to us.

9. Are the Products on Chronoshop.ch Authentic?

Yes, all products on Chronoshop.ch are guaranteed to be authentic. We source our products from reputable suppliers and authorized dealers.

10. What Security Measures Are in Place for My Personal Information?

We prioritize the security and privacy of your information. Chronoshop.ch employs industry-standard encryption technologies to safeguard your personal and financial details, although no payment details are stored on our web site.

These FAQs are provided for general information. For specific inquiries, please refer to our detailed Terms and Conditions or contact our customer support team.